Privacy Policy

Creative Passion Pty Ltd (“Creative Passion”, “we”, “our”, “us”) collects, uses, stores and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It governs the privacy terms of our website, located at https://www.creativepassion.com.au/, and any related tools or services we provide (the “Website” or the “Service”).

Your privacy is important to us

We respect your privacy and are committed to handling personal information responsibly, securely and transparently. Creative Passion will not sell, rent or trade your contact details or any other personal information to third parties.

Enquiries

When you complete an enquiry form, your details are kept securely and allocated to a team member who will contact you in line with your request.

We honour unsubscribe requests promptly and include unsubscribe links in all marketing emails. You can opt out at any time by clicking the link provided or contacting us.

Client extranet

As a customer, you may be given access to private, client-only areas of our Website or trusted third-party platforms. Information you provide in these areas is kept securely and treated as confidential. We may collect limited information about your visit and logins to administer your account.

Definitions

You will see capitalised terms used in this policy. They mean:

Personal Information: Information or an opinion about an identified individual or an individual who is reasonably identifiable.
Usage Data: Data collected automatically from your use of the Service (for example, pages visited, time on page, browser type, IP address, device identifiers).
Cookies: Small files stored on your device that help operate, improve and analyse the Website.
User: The individual using our Service.

Information we collect

We may collect the following Personal Information:

Name, business name and job title
Email address, phone number and postal or street address
Details about your enquiry, project or service request
Usage Data (such as IP address, browser type/version, pages visited, date/time of visit, time spent on pages, and device identifiers)
Any other information you voluntarily provide through forms, emails or calls

We do not intentionally collect sensitive information (e.g. health data) unless it is necessary for our services and you have provided explicit consent.

How we collect information

Directly from you (forms, emails, calls, proposals and onboarding)
Automatically via Cookies and analytics when you use our Website
From third-party service providers where reasonably necessary to deliver our services (e.g. secure hosting)

How we use information

We use Personal Information to:

Provide, manage and improve our design, web and branding services
Respond to enquiries and provide quotes/proposals
Maintain administrative and business records
Send updates or marketing communications (only if you have opted in)
Monitor Website performance and improve user experience
Comply with legal obligations

Website tracking, cookies & analytics

We use Cookies and similar technologies to operate the Website and understand how it is used. Cookies do not personally identify you, but they may help record information such as pages visited and time on page. You can manage or disable Cookies in your browser settings; some features may not work properly if Cookies are disabled.

We may use Google Analytics to monitor and analyse Website usage. You can opt out by installing the Google Analytics Opt-out Browser Add-on. For more information, see Google’s Privacy & Terms: http://www.google.com/intl/en/policies/privacy/

Disclosure to third parties

We do not sell, rent or trade your Personal Information. We may disclose information to:

Service providers who assist in operating our business (e.g. secure hosting, email delivery, IT support)
Professional advisers (e.g. accountants, lawyers) where reasonably necessary
Government authorities if required by law or to protect our rights

Where third-party service providers handle Personal Information, we take reasonable steps to ensure they comply with Australian privacy standards.

Storage, security & overseas handling

We take reasonable steps to protect Personal Information from misuse, interference, loss and unauthorised access, modification or disclosure. Information may be stored on secure servers in Australia or reputable overseas data centres with comparable privacy protections. While we use secure systems, no Internet transmission or electronic storage is 100% secure.

Access and correction

You may request access to, or correction of, the Personal Information we hold about you. Please contact us with sufficient detail to identify the information you seek. We will respond within a reasonable time, in accordance with the Australian Privacy Principles.

Retention of information

We retain Personal Information only for as long as necessary for the purposes outlined in this policy or as required by law. Information that is no longer needed is securely destroyed or de-identified.

Children’s privacy

Our Service is not directed to individuals under 18 years of age, and we do not knowingly collect Personal Information from children. If you believe a child has provided Personal Information, please contact us so we can remove it.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or business practices. Any updated version will be published on this page with a new “Last updated” date.

Contact us

If you have questions, feedback or concerns about this Privacy Policy or how we handle your information, please contact us:

Creative Passion Pty Ltd
1/240 Waterworks Rd, Ashgrove Qld 4060, Australia
Email: info@creativepassion.com.au
Phone: (07) 3366 8166

Jurisdiction

This Privacy Policy is governed by the laws of Queensland, Australia, and any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.

Last updated: 20 November 2025